An informal inspection of security doors by members of the tenant association has found that multiple doors are still broken, after having been reported to Equity Residential many times over a period of three years. In the past, Equity also has been fined by the DC Department of Buildings for these same broken doors.

The doors allow easy access from the underground garages to the hallways of the South and West buildings. It is easy for intruders to enter the underground garages via the loading dock door, which is frequently left open, or by following a car through the main garage door. For this reason, it is critical that the security doors between the garage and the buildings lock properly.

However, over the past three years, these security doors have been in an almost constant state of disrepair, and can easily be opened without a fob. Equity Residential has been warned many times, including by the Department of Buildings, and by the tenant association.

The tenant association has recorded well over 100 videos of broken security doors at 3003 Van Ness. However, the $25 billion Real Estate Investment Trust has made little effort to repair these doors properly. Half-hearted attempts to fix the doors use cheap, residential grade materials, and so the doors are broken again within days or weeks.

See videos of three broken security doors below, recorded on July 16, 2025.