Residents report that this evening NONE of the three elevators in the 11-story South building are working at 3003 Van Ness.

Tenants yesterday reported that only one of four elevators in the 11-story West building were working.

Also yesterday, a resident reported that he was stuck inside an elevator for about 10 minutes — the doors would not open. Such situations have also occurred in the past.

The Van Ness South Tenants Association has asked Equity Residential repeatedly over many years to repair the elevators in both buildings adequately so they were reliably, but for years Equity has refused. Earlier in 2025, the company announced that it would replace all of the elevators at 3003 Van Ness, but no specific timetable has been given.

Meanwhile, residents who are paying more than $2,000 per month in rent — in many cases much more — are forced to deal with frequent outages and have to climb up to 11 floors to reach their apartments.

Friday December 5th update — the elevators in the South building and most elevators in the West building are working again.