For more than two years, members of the Van Ness South Tenants Association have been reporting to Equity Residential that many of the security doors at 3003 Van Ness are broken, allowing easy access to the building. This is particularly concerning giving the high number of police calls to the property for various incidents, some of a serious nature.

On August 26th, the tenant association reported to Equity Residential building management that six security doors at 3003 Van Ness were broken. Tenants also recorded videos of the broken doors, which was posted on the tenant association website and on YouTube.

In an email response sent on August 28th, property manager Dan Burkes reported that all doors had been repaired, or would soon be repaired.

However, a follow-up inspection by the tenant association conducted on September 7th found that the doors remain broken. Notably, the main door of 3003 Van Ness has been broken for months. The front desk does not check visitors to the building, making it possible for anyone to enter.

During the recent inspection on September 7th, the tenant association recorded six more videos of broken doors at 3003 Van Ness, demonstrating that it is simple for anyone to enter the building, or go from the underground garages into the main buildings, without difficulty. These videos appear below.

The videos are also posted on the tenant association’s YouTube channel, which includes well more than 100 such videos recorded at different dates over the past two years. Overall, these videos demonstrate a systematic neglect of security at 3003 Van Ness.